All orders from the CareHouse store within the Republic of Ireland have FREE delivery regardless of how many items are in an order, all items on our website have delivery information on their page. Our top sellers we keep instock and can be usually delivered next day once the order is placed before 4pm on a workday. Orders placed on Friday before 4pm will be delivered on Mondays. Items that sell less frequently may have longer delivery times as these items are bought it from our suppliers directly for your order once placed. Parcels are usually delivered via AnPost or for international deliveries DHL, however on occasions this may change.
For packages outside Europe, please contact us to get a shipping total. We would like to make our customers outside Europe aware that they may be subject to certain customs and import taxes.
Please note that delivery cost may vary from the above stated prices, this is due to the weight of certain selected products available on our site, such as wheelchairs, rollators, scooters, wheelchair ramps and furniture. A member of our customer service staff will contact you if extra delivery cost applies to your order.
Packages must be signed for to ensure we deliver them to the correct person and therefore we ask you choose a delivery address where someone will be available to receive and sign for your items during business hours. At checkout we have an option to specify a different delivery address, should you wish your package to go to your work place or neighbours. A valid phone number will also be needed, the reason for this is in case of the courier or our customer service need to contact you regarding your delivery. We respect your privacy and never share your personal information with anyone unless it is necessary to fulfill your order.
To ensure on time delivery a full and correct address must be provided. For Irish addresses this must match the Eircode database, if you are uncertain of this address please check the Eircode website. Where an address provided does not match the eircode address or is incomplete, parcels will be delayed while manually investigated and sorted by AnPost couriers.
Delivery times are marked clearly on all products as an indicator. Products held in stock in our warehouse are available for delivery to you the Next working day Dispatch, only on orders placed before 3.30pm, after 3.30pm delivery will be the following working day for these products. All orders will be delivered within 1 - 3 working days in Ireland, this includes addresses in Northern Ireland. For orders shipped to the United Kingdom and Europe, it will take 2-4 working days for delivery, on orders placed before 2.00pm.
Some items are not held in our Irish warehouse, but instead at the manufacturer's property and are delivered within 10-12 working days for all addresses in Ireland. For orders to the United Kingdom and Europe, delivery will make 12-14 working days from the day of ordering.
Delivery times are marked clearly on all products as an indicator. Where multiple items are ordered with different dispatch or delivery times, orders may be delivered together when all items are available to ship together. If you require items sooner please contact us, additional shipment charges may apply. Should you have any queries about delivery times please don't hesitate to contact us and we will do our very best to facilitate you in any way we can. CareHouse will use reasonable endeavors to meet delivery and/or performance estimates but in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery. Time for delivery will not be of essence or form part of the contract.
If you do not receive your order within the specified delivery period, please contact us by email or phone and we will ensure your package gets to you as soon as possible.